If you hear about a Southern woman going off on AT&T, that might be me.
AT&T is driving me nuts.
Twice in one week, I put in an order to add a feature to my phone service. Twice in one week, AT&T managed to lose the order. Needless to say, I’m not getting the added feature.
Calling AT&T is a huge lesson in futility.
Man’s automated voice: “Welcome to AT&T. Is this the number you are calling about?”
Man’s voice: “How can we help you today?”
Man’s voice: “I did not understand you. Please state your reason for calling so I can transfer you to the right department.” (Something like that and trust me he’s lying.)
Me: “Representative. Representative. Representative.”
Man’s voice: “Hold on while I transfer you to someone who can help you.” (He’s lying, again.)
Me: “It’s about damn time!”
Then, a voice comes on the line and it’s barely audible. After stating my reason for calling, I’m told that I’ve reached the wrong department and need to be transferred.
Me: “Each time I call AT&T, I get transferred 3-4 times and I’m sick of it.”
Representative: “Please hold.”
© Catherine Evermore. All rights reserved.